Platinum FM has designed and developed a bespoke technology platform called INFORM.
INFORM uses the latest technology to enable more efficient and effective workflows and the ability to measure service levels against agreed KPI’s.
Work orders generated electronically by any team member.
All work types have been scripted so the appropriate priority can be given to the work. This is tailored to meet customer requirements. The approach ensures that planned and reactive works for similar services e.g. electrical are bundled appropriately to minimise call out costs, whilst ensuring service levels are maintained.
The customer receives regular updates via email on the status of the work.
The reporting functionality allows either the customer or Platinum FM to monitor works in real time.
This saves the team time and is cost effective. It also allows the on-site team to review service levels in real time and to intervene if required to ensure service levels are met in the most cost-effective manner.